Returns & Refunds Policy for Custom Bottle Openers
We want you to feel confident when ordering your custom bottle openers. Below is our return and refund policy, including timelines, eligibility, and how we handle order issues.
Return Policy
We accept return requests within 30 days of receiving your order.
Because all products are custom-made, returns are typically limited to cases involving:
- Defective products
- Damaged items
- Errors with your order
Return Address
Custom Bottle Openers
8463 SW 133rd Pl
Miami, FL 33183
Refund Policy
If you believe there is an issue with your order, please contact us first so we can review and assist you.
Once your return is received and inspected, refunds are processed within 30 days.
Approved refunds will be issued to your original payment method.
Please note: Depending on your bank or credit card provider, it may take additional time for the refund to appear in your account.
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your credit card provider — processing times can vary
- Contact your bank — refunds may take time to post
If you’ve completed these steps and still have not received your refund, please contact us and we’ll be happy to assist.
Exchanges (Damaged or Defective Items Only)
We only replace items if they are defective or damaged.
If you need a replacement:
Contact us at contact@custombottleopeners.com and we’ll guide you through the next steps.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error or defect.
- Shipping costs are non-refundable
- If a refund is issued, return shipping may be deducted
- We recommend using a trackable shipping service for returns
We are not responsible for items lost during return shipping.
Need Help With a Return?
If you have questions about your order, return eligibility, or refund status, our team is here to help. Simply contact us for assistance.
Frequently Asked Questions
Because each product is custom-made, returns are generally limited to defective, damaged, or incorrect items. If you have concerns, contact us and we’ll work with you to find a solution.
You have 30 days from the date you receive your order to request a return.
Refunds are processed within 30 days after your returned item is received and inspected. Additional processing time may apply depending on your bank or payment provider.
Customers are responsible for return shipping costs unless the return is due to a defect, damage, or order issue.
Contact us immediately and we’ll resolve the issue as quickly as possible, including replacement if necessary.
Have more questions about returns or refunds?
Visit our full FAQ page for more details.